Cancellation and Refund Policy

1. Scope of this Policy

This policy explains how cancellations and refunds are handled for school fees paid to Rainbow English School ("School", "we", "us", or "our") through our website, our mobile application, and any payment link or QR code issued by the school office.

Rainbow English School is an educational institution. Payments made to the School are fees for education and related services provided to an enrolled student. We do not sell goods, and no product is shipped or delivered against any payment.

2. Cancellation

Fee payments are not orders and cannot be cancelled once the payment has been completed. As no goods are dispatched and no booking is reserved, there is no cancellation window applicable to a fee payment.

If a payment has failed or is still pending, no cancellation is required — the amount, if debited, is handled under Section 4 below.

3. Refund of School Fees

School fees, once paid, are non-refundable. This applies to tuition fees, admission fees, transport (van) fees, examination fees and any other academic charges, and applies whether the fee was paid online or at the school office.

Fees are not refunded or adjusted in the following circumstances, including but not limited to:

• Withdrawal of the student during the academic year
• Transfer of the student to another school
• Absence from school for any period, for any reason
• Discontinuation of the school transport (van) facility after the fee for the term has been paid
• Termination of enrolment on disciplinary grounds under our Terms and Conditions

Any relief in exceptional or compassionate circumstances is entirely at the discretion of the School management, is decided case by case, and does not create a right to a refund.

4. Refunds for Payment and Technical Errors

While school fees themselves are non-refundable, we will refund an amount that was collected in error. A refund is made where:

• The same fee has been paid more than once (a duplicate payment)
• An amount was debited from your bank account but the payment was not recorded against the student's fee record
• An amount greater than the fee due was debited on account of a technical error
• A payment failed at the payment gateway or bank but the amount was still debited

5. How to Request a Refund

Refund requests under Section 4 must be raised with the school office within 15 days of the date of the transaction. Please contact us by phone or email with the following details:

• Name of the student, class and division
• Date and amount of the payment
• The UPI reference number or transaction ID shown in your payment app or bank statement
• A screenshot of the payment, or the bank statement entry

6. Processing of Approved Refunds

We will verify the request against our fee records and the settlement report received from our payment provider, and inform you of the outcome within 7 working days of receiving complete details.

Where a refund is approved, it is credited to the original payment method used for the transaction — the same bank account or UPI application from which the payment was made. Refunds are normally reflected within 5 to 7 working days of approval, subject to the processing time of your bank.

Refunds are not paid in cash, and are not credited to any bank account other than the one from which the payment was received.

7. Contact Us

For any question about a payment, or to raise a refund request under this policy, please contact the school office: